Common Questions
How do I personalize my order?
Simply select your preferred piece and use the customization fields to add your name, initials, or a special message. We'll create a proof for you to approve before we begin the small-batch production.
Are proofs included with every order?
Absolutely. We believe in transparency. Every order includes a high-resolution digital proof of your personalized piece to ensure every detail is exactly as you envisioned before it leaves our studio.
How long does the production process take?
Processing times vary depending on the piece and the complexity of the personalization. Most small-batch orders take 10-14 business days to complete, with a small rush fee available for urgent requests.
What are your shipping and care instructions?
We offer thoughtful, secure packaging for all our pieces. Please note that some delicate items may require specific care. Always store in a dry, cool place away from direct sunlight to preserve the artisanal finish.
Can I request a custom design or piece?
Of course. We love collaborating with our community. If you have a specific request or a piece you'd like to see, please reach out to us directly. We'll work with you to bring your vision to life.